Last update: June 28 2019.

When these Terms mention “OLETI TOURS”, “we,” “us,” or “our,” it refers to the KOURIANE CHARLES, SINEWAMY company you are contracting with.

Terms of Use

  1. Acceptance and Modification of the Terms of Use

1.1 Your access and your use of the web site is governed by these Terms & Conditions. Any order under a product or a service appearing on this site requires prior consultation of these terms and conditions of sales. Accordingly, the consumer acknowledges that he is fully aware that his agreement regarding the content of these terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order or book online the services presented on Oleti Tours’ website.

1.2 Oleti Tours reserves the right to adapt or modify at any time these terms and conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.

  1. Company contact information

– KOURIANE CHARLES, SINEWAMY, ridet 0 660 472 002


You can contact our customer service:

– Email:

– Phone: (+687) 982 474

  1. Use of our Site

3.1 You are authorized to download, present or print the content of our Site solely for personal, non-commercial use, insofar as you record and reproduce any copyright notices or other intellectual property notices, included in the information or any other material that you download. Any other use, including the reproduction, modification, distribution, transmission or dissemination of the elements of the Site, in full or in part, and by any means, is formally prohibited, without Oleti Tours’ prior written consent.

3.2 Oleti Tours does not warrant that your use of an element presented on its Site will not violate any right held by a third-party.

  1. Information considered non-confidential

4.1 All the data and information that could potentially identify you personally and that you transmit via the Internet to our Site are protected and processed in accordance with our Privacy Policy. We invite you to read this Privacy Policy on our website carefully, prior to entrusting us with your data and information that could potentially identify you personally.

4.2 Any other information or material that you communicate via the Internet to Oleti Tours, by email or by any other means, including dates, suggestions, ideas, questions, comments, graphics, etc., shall not be treated as confidential or proprietary. Everything that you transmit, or upload shall become the property of Oleti Tours and can be used without restriction for any purpose whatsoever, including but not limited to, being reproduced, published, transmitted, disclosed, disseminated and uploaded. Specifically, Oleti Tours shall be free to use all the ideas, concepts, know-how or techniques included in your communications that you send to its Site for any purpose, including, but not limited to, the development, manufacture, advertising and commercialization of products using such information. Any use of such information communicated by you will not be remunerated to you or to a third party.

4.3 By transmitting information, you warrant that the content material transmitted is your property, that it is not defamatory, and that its use by Oleti Tours will not violate any right of a third-party. Oleti Tours shall not be required to use the information transmitted.

  1. Price

Oleti Tours reserves the right to change its prices on the website at any time and agrees to apply the rates in force of the day. The prices are quoted in Australian dollars (AUD) and are valid from the date of the purchase order by the consumer, until the day of the tour. They do not consider extra costs, or all expenses not included in the tour and specified in its description. When ordering payment of a deposit is required. 

  1. Contractual conditions

Different stages have to be followed to conclude the contract electronically on the website

o Adding tour on the basket

o Select the number of adults and children

o Summary and final validation of the customer order

o Sign up (or register) with paypal and enter the billing details

The order will be considered as valid when these steps have been properly completed.

Before validating the order, the consumer checks:

o The details of his order

o The tour concerned and its schedule

o Possible price reduction

o Payment method

o The total price including tax

o Correct possible mistakes

Oleti Tours sends the buyer an electronic acknowledgment of receipt of the order, as soon as possible. This formality gives the buyer the certainty that his intention to contract has been taken into consideration.

  1. Payment conditions

Oleti Tours reserves the right to suspend any order in case of refusal of authorization payment from the officially accredited bodies or in case of nonpayment.

In all cases, the payment is made in or Pacific Francs (XPF) or in Australian Dollars (AUD).

The payment on our website is made with Paypal.

On ordering, payment of a 1500 XPF or 20 AUD per person and per day deposit is required. This amount is non refundable.

The balance of the price is payable before the end of the tour.

  1. Terms of services

8.1 Our tours are subject to availability of our suppliers and in our agenda. Upon receipt of your order, we check the availability of the tour ordered. In case of unavailability, especially because of our suppliers or our full booking, the consumer will be informed at the earliest and will have the opportunity to cancel his order, or let us electronically reject the order. The consumer will be refunded as soon as possible.

8.2 If the customer wants to cancel a reservation, it’s his responsibility to cancel as soon as possible by getting in contact with Oleti Tours. Then the situation will be carefully examined, looking for the best issue. Or then, if the subject to cancellation is not considered in our Extenuating Circumstances Policy (8.3), a cancellation fee may apply:

    • If cancellation is done at least 48h before the tour, the only fee is the 1500 XPF or 20 AUD per person and per day deposit.
    • If cancellation is done less than 48h before the tour, the client must pay 50% of the tour price. 

8.3 Extenuating Circumstances Policy: At times, certain circumstances outside of the customer’s control can impact their ability to meet the terms of booking.

In rare instances, if Oleti Tours determines that the customer’s reason for cancellation falls within our Extenuating Circumstances Policy, we may override the customer’s cancellation policy and make refund decisions. If Oleti Tours determines that a customer’s reason for cancellation falls within our Extenuating Circumstances policy, we may waive the host cancellation penalties outlined in Oleti Tours’s Terms of Service and Oleti Tour’s Payments conditions.

Valid extenuating circumstances include:

  • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
  • Significant delay of the ship or plane: in that case and as much as possible, we will suggest an alternative tour
  • Unexpected death or serious illness of the customer and/or immediate family member
  • Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate or international authority (government office or department)
  • Endemic disease declared by a credible national or international authority (World Health Organization)
  1. Links

9.1 As a service rendered to our visitors, our Site can contain hypertext links to other Internet sites that are not operated or controlled by Oleti Tours. Oleti Tours cannot be considered as being responsible for these sites and declines all liability concerning their content, legality, accuracy or function.

9.2 Any creation of hyperlinks with our Site is prohibited, without Oleti Tours’ prior written consent.

  1. Miscellaneous

10.1 These Terms & Conditions constitute the entire agreement entered between Oleti Tours and you as regard to the access and use of the Site and its content. All other provisions issued by Oleti Tours to govern its relations with you concerning, in particular, a service or a product supplement the Terms & Conditions; in the event of a conflict between them, priority is given to the other provisions.

10.2 If Oleti Tours tolerates a breach by you of one of the obligations stipulated in the Terms & Conditions, or does not apply a given right that is recognized to it by these Terms & Conditions or by law, this shall not, under any circumstances, be construed as a relinquishment of invoking its rights.

10.3 In the event that one of the provisions of the Terms & Conditions is considered illegal by a law or a regulation, whether present or future, or by a court decision, the provision in question shall be deemed unwritten, and all the other provisions of the Terms & Conditions shall continue to be binding between you and Oleti Tours.

10.4 The heading of the Terms & Conditions articles is only indicative and cannot alter or modify the terms in any manner whatsoever.


© 2019 KOURIANE CHARLES, SINEWAMY. All rights reserved.